Overview

Welcome to our trade program! We are happy to work on many types of projects including those of interior designers, architects, and landscape architects. We can accommodate both small and large orders as well as custom projects. Visit our In Situ page for examples of past projects and in situ images. We accept new applications, which you can find below, and are happy to answer any questions you may have beyond the information provided below. We can be reached via email at info@bzippyandcompany.com or phone (323) 366-5594 during business hours.

Application

Trade discount: 15% off retail pricing. For new applicants, resale license number and sellers permit must be provided at the time of application. Please allow two business days for a reply.

Click here for application.

Product Information

BZIPPY clay goods are one-of-a-kind stoneware / earthenware editions with variations in glazes depending on the high fire process. Please note that works are unique and not exactly the same due to the firing process and handmade quality. Works are fragile – please handle with care. Planters are indoor safe and outdoor safe in specific climates. Note for outdoor use: for outdoor use in colder climates we advise to bring them indoors in the winter. Glaze test tiles can be provided upon request, free of charge, but we ask for clients to pay for shipping.

Please visit the finishes/glazes page to view our full color way palette. Full glaze kits are now available for purchase for your materials library – click here to view and purchase.

Custom glazes: at this time we cannot accommodate any glaze research or special colorways beyond our set glaze palette. We can only accommodate orders using our own glazes, and we cannot mix them.

Lead Time

Please allow our typical 6 – 8 week turnaround for delivery based on inventory. Items that are made to order are placed on our production schedule only after the invoice is paid in full. These items are built by hand, bisque fired, glazed, and then glaze fired. Before packing, this process typically takes 6-8 weeks. Our estimates are based on perfect studio and kiln conditions and is subject to change should an unforeseeable circumstance arise. All orders are assigned an estimated ship date upon receiving payment and are updated throughout the production process.

Rush Orders

We understand you may have deadlines that don’t fit our 6-8 week lead time. We encourage you to check our Ready to Ship section (and expanded explanation below) to purchase items that are already in stock. We can accommodate rush orders based on the project scope and capacity at our studio at the time of order. Rush orders are assessed individually and subject to additional fees. We can usually accommodate rush orders – please contact us via email to inquire.

Inventory & Ready to Ship

To see what we currently have in stock, please view our Ready to Ship section. We also invite you to reach out to the studio to schedule a FaceTime call or visit our showroom in person (by appointment only).

We understand you may have an emergency and need a piece as soon as possible. While we cannot rush the production process, we do keep many bisque items in stock to glaze on demand. Please call us or order directly from the Ready to Ship section. Ready to Ship items typically have a 3 day handling time. Works that are unglazed can be glazed on demand within a week (given ideal kiln conditions). Please contact us for a detailed list or a FaceTime appointment to clarify which ready to ship items are glazed or unglazed.

Custom Projects

BZIPPY can accommodate a wide range of custom projects. The studio is happy to work with you on your custom project needs or estimates via email. Past custom projects include: custom lamp bases, custom tiles, custom painted vessels, and custom shaped furniture pieces.

Custom projects are assessed individually based on the project needs in regard to quantity, timeline and our studio’s capacity. Once we evaluate our studio capabilities in relation to your project, we will contact you with a proposed budget and timeline. We are able to provide professional renderings for custom projects, and you may see examples of our renderings by clicking here.

Custom glazes: at this time we cannot accommodate any glaze research or special colorways beyond our set glaze palette. We can only accommodate orders using our own glazes, and we cannot mix them. View our finishes and full glaze palette here.

Limited

Our Limited line is exclusively sold through the Future Perfect. If you are interested in a piece from the Limited section please contact us, and we will place you in touch with a sales associate. If you’d like to inquire about ordering an item similar to a Limited piece please inquire, and our sales team can help navigate that process.

Payment & Invoice

Invoice will be emailed within 2 days of placing an order via Quickbooks Invoice. Full payment is due at the time your order is placed. Orders are prepaid with a credit card (Visa, Mastercard, Amex) via Quickbooks Invoice or check will clear our account before order is placed on our production schedule.

Shipping & Handling

Home goods are made to order, unless in stock, and orders are processed on a first-come-first-serve basis. Orders can also be placed based on current inventory stock available; please view our webshop or email us for an inventory list for availability. All orders are assigned an estimated ship date, but please allow our typical 6 – 8 week turnaround for delivery based on inventory.

All orders are packed professionally to industry standards for fragile works. Clients are responsible for all shipping & handling costs based on weight and destination. All orders are shipped via FedEx Ground or UPS unless requested otherwise by your company upon checkout or via email. Larger and international orders are shipped via BTX Global Freight or DHL shipments on a palette using industrial cardboard crates. If your order requires freight shipping, please relay the client’s capacity to receive a crate at the time of order. Any rush orders or special deliveries will be subject to higher pricing than regular ground shipping depending on the delivery timeline.

Buyers bear all risk of loss or damage in transit. BZIPPY is not responsible for damage or loss in transit. Furthermore, we reserve the right to make delivery in installments unless otherwise expressly stated otherwise in writing upon purchase. If special handling is required to prep your order for shipment, we reserved the right to apply a handling fee.

Memo

The studio does memo works on approval for photoshoots and possible purchase in Southern California only. Works can be out on memo for 3 days with extensions granted upon request. A contract, insurance certificates and CC on file are required. This process is white glove only. Please email the studio for further information.

White Glove Service

White glove service is available within the greater Los Angeles, Palm Springs, San Diego, Santa Barbara, Ojai areas upon request – please coordinate with us via email upon placing your order. White glove service incurs an additional fee based on order size and distance.

Claims

Buyer must inspect shipment upon receipt. All claims must be made within three business days of receipt of goods. Merchandise stored for future use must be checked upon receipt. Failure to make a claim within three business day constitutes acceptance of the goods ​as is.​

For claims, save original carton(s) and contents for possible inspection; take photographs; call the carrier to report the damages and receive claim instructions. For all shipments notify info@bzippyandcompany.com immediately of any damages and provide photographs.

Cancellation & Changes

Handmade unique goods may result in occasional delays or back-orders and cannot be cancelled or refunded. Returns accepted only if items were damaged in shipping due to our packing process. No cash refunds for returned merchandise – credit only.

Orders which have been accepted by BZIPPY are not subject to cancellation or changes once payment is processed, except with our written approval. BZIPPY may require as a condition of such approval, reimbursement for any costs incurred in production of the original order or additional costs due to changes since everything is made to order. Deposits on orders will not be returned on canceled orders.

Frequently Asked Questions

What’s in stock?

To see what’s in stock, visit the Ready to Ship page. These items are either glazed, ready to ship, and will be processed within 2 business days, or raw and can be custom glazed to order which requires a one week turnaround.

How soon can I get my order?

Please allow our typical 6 - 8 week turnaround for delivery based on inventory. Items that are made to order are placed on our production schedule only after the invoice is paid in full. 

Can I arrange for a sooner delivery to fit my project timeline?

We understand you may have deadlines that don’t fit our 6-8 lead time. We encourage you to check our Ready to Ship section (and expanded explanation below) to purchase items that are already in stock. We can accommodate rush orders based on the project scope and the capacity at our studio at the time of order. Rush orders are assessed individually and subject to additional fees. We can usually accommodate rush orders - please contact us via email to inquire.

Can I arrange for my own pickup?

Yes, you may arrange your own pick up from our studio. Due to COVID-19, we are currently only offering curbside pick ups. 

Do you ship internationally?
Yes we do. International orders are shipped via BTX Global.
Can I order a piece with a glaze color I don’t see listed?

Custom glazes: at this time we cannot accommodate any glaze research or special colorways beyond our set glaze palette. We can only accommodate orders using our own glazes, and we cannot mix them. View our finishes and full glaze palette here (coming soon). 

Can things be made taller / wider / shorter?

Yes. We can customize our standard sizes at a slightly different price point assessed upon inquiry. 

What is the maximum size line sheet order that you can accommodate?

We have many kilns and talented production team members, and can accommodate many large projects. If you have a very large project in mind please send us an inquiry. 

What size custom projects can you accommodate?

Our capacity can handle anything from a single, custom tabletop piece up to a large-scale hospitality project. We can provide a thorough estimate in regard to time and price upon inquiry. We have worked with procurement companies for larger commercial projects and are comfortable working within that realm. 

Can I visit the studio to view inventory?

Absolutely! You can schedule an appointment online. Due to COVID-19 we are only accepting visitors on the weekends.

Do any of your retailers carry your works to see in person?

Yes. Select works are carried in stores, and you can check a full stockist list here.

What if I want to buy a piece from your Limited section? 

Our Limited line is exclusively sold through the Future Perfect. If you are interested in a piece from the Limited section please contact us, and we will place you in touch with a sales associate. If you’d like to inquire about ordering an item similar to a Limited piece, please reach out and our sales team can help navigate that process.

Do you remake anything from your archives?

Generally, we do not, but we will accept and consider inquiries. 

Do you memo works for photoshoots and clients?

The studio does memo works on approval for photoshoots and possible purchase in Southern California only. A contract and insurance certificates are required. This process is white glove only. Please email the studio for further information.